We're Updating Our Online Banking Platform!

Online Banking will be going through an update, and things will look a little different. 


Here's what's coming!
The new platform is built with streamlining and simplifying the experience in mind, and will create a more reliable and satisfactory service than ever before. This update comes with a new look and setup, affecting all platforms including Bill Pay and our mobile app – but don’t worry! We are here to ensure the process goes as smooth as possible. Important dates to remember are as follows:
 

Thursday, October 18th will be the last day  to schedule any payments due, so please keep this in mind when planning your payments. All active payees will transfer to the new system.

Online banking services are down as the system goes through the upgrades.

Updates have finished! All online banking services are back up and available on our new platform. Please upgrade your mobile app by downloading the latest version.


ACCESSING YOUR ACCOUNTS
Our new platform will implement increased security to ensure safe access to your accounts. Here is a breakdown of what you can expect for the new process:

CURRENT ONLINE BANKING USERS

Step 1 You will be using your same username when logging in for the first time. For the password, please use the last six (6) digits of the primary account holder’s SSN
Step 2 You will be prompted to create a new password
Step 3 Set your security questions
Step 4 Select a phone number to receive a code via text or phone call to validate
Step 5 Enter the verification code
Step 6 Accept the terms and conditions

 


FIRST TIME ENROLLER

Step 1 Setup access with your Member Number and primary account holder’s SSN to validate your account
Step 2 You will be prompted to select a username and password
Step 3 You will now be prompted to login with your new username and password
Step 4 Set your new security questions
Step 5 Select a phone number to receive a code via text or phone call to validate
Step 6 Enter the verification code
Step 7 Accept the terms and conditions

 


LOTS OF NEW FEATURES!
There’s a lot to look forward to with these updates! 

• Account Alerts
• Bill Pay
• Branch/ATM Locator
• Instant Balance
• Link Accounts
• Mobile Deposits
• Pay People
• Request Stop Pay
• Secure Messages
• Touch ID
• Transfer Funds
And More!